Shipping And Returns
OUR RETURNS & EXCHANGE POLICY
If your product is faulty, damaged or incorrect, please allow us to replace or refund your product.
We accidentally sent you faulty, damaged or incorrect goods?
Contact us to arrange collection.
Email firstname.lastname@example.org or phone 0800 007 708 and ask us to collect your unsatisfactory order - please notify us within 7 days of such a delivery. We will send our courier to collect the item for you.
- Reference your order number when contacting us.
- State whether you want a replacement or a refund.
The wrong size or colour was selected during your purchase?
A. Exchange at any Sportsmans Warehouse store
- Take the item and your tax invoice to your nearest Sportsmans Warehouse store.
- We will happily exchange the item with the correct size or colour that you want.
B. Return to any Sportsmans Warehouse store for a refund
- Take the item and your tax invoice to your nearest Sportsmans Warehouse store. We’ll make sure that we pay your refund into the account from which the purchase payment was originally drawn.
All returns and exchanges need to meet the following conditions:
- It’s within 30 days of purchase date.
- You have a valid tax invoice.
- The item is unworn/unused and it’s still in its original packaging.
- The product ticket is attached.
- Underwear (excluding bras) and swimwear may not be returned or exchanged.
- Please note that we can only make an exchange or refund once we have confirmed receipt of your payment into our bank account and the refund will be made back into the account it was paid from.